Dear Valued Customer,
We thank you for your patience during this difficult time. We hope that you have all kept safe and our thoughts and prayers go out to all those who are affected by this virus.
We have taken measures to keep our staff and customers safe by this long period of closure.
We have now had time to consider the government’s guidelines in detail (see https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19) and have put measures in place to be able to restart installations in our customers’ homes. This is still a worrying time for all of us and we are taking the government’s guidelines seriously and are asking you, as the customer, to help us achieve a safe working environment for all.
We have completed a Risk Assessment and have included below the relevant sections that refer to working in your home. (A complete copy will be available on our web site before the 1st June.) We ask that you take the time to understand this and that by accepting us into your home to work that you are prepared to help us abide by these measures to keep us all safe.
We are having a phased return to manufacturing in May and will start installations on the 1st June. During the later part of May, we will begin contacting you and offering you installation dates. (This process will take a few weeks to complete and may not be finished until mid-June.) We will do this in the same order that you were originally scheduled to have work done. Please be aware that both manufacturing and installation work will now be more difficult and will take longer as we keep to the social distancing rules.
As we are still dealing with this infection it will always be possible that any member of our team or any of our customers may become infected. We have instructed all employees to keep away from work if there are any signs of infection in them or anyone in their household and request that you do the same for us. This could cause intermittent difficulties with any installation dates given so we request that you remain patient with us if dates again need to change. This of course is true also for all our suppliers who will be doing there best to meet delivery dates.
There will still be some customers who would prefer that they postpone there installation still further and this will not be a problem. Please note this point from our Risk Assessment: -
Clinically vulnerable or over 70. If this applies to you, then we will need to have a discussion with you as to the essential nature of the work. We may need to postpone your visit or explore other ways of meeting your needs.
We thank you again for your patience and thank you in advance for your co-operation in keeping us all safe.
The general principle of the governments guidelines is about social distancing and putting methods in place to stop the spread of the virus. As we do not know when a person has the early signs of the virus, we need to take the necessary measures to limit, as far as possible, contact between individuals both employees and customers. If no measures are put in place, then we can be reasonably sure that as a business we will be responsible for spreading the virus. If we put the following measures in place, then we can do our part as a company in keeping both our employees and customers safe.
General Guidelines for Everyone
Installation / Surveying / Service Work
The following measures are for the protection of both you as the house holder and our workers.